Frequently Asked Questions
We do our best to offer our Quick Ship, pre-configured doors at industry leading turnaround times. For Quick Ship doors, you should receive your order within 4 to 6 weeks, or sooner.
Our lead time varies pending on your order type. Below are common lead times:
- Unfinished Quick Ship door slabs (no frame) typically ship within 4 to 6 weeks. business days
- Unfinished Quick Ship doors pre-hung (with frame) typically ship within 4 to 6 weeks. business days
- Pre-hung Quick Ship doors typically ship within 4 to 6 weeks. business days
Custom size doors will require extra lead time. We will contact you once you submit your custom order form, but typically within 7 to 9 weeks.
We accept the following forms of payment:
- Visa, MasterCard, Discover and American Express
-ACH Bank Draft
- Wire Transfers
We only accept credit card issued by US banks. We do not accept international credit cards. You must have a USA billing and shipping address.
After an order has shipped, we will email the name of the freight carrier, link to their website and tracking information.
Please visit the freight carrier's website and enter the tracking number provided for real time tracking.
If an order includes multiple items, each may have separate delivery dates and tracking information.
Realwood Crafters wants all our customers to receive their orders as fast and promptly as possible. We can expedite the production of your door for an additional fee if our production schedule allows. For more information, please speak to your sales representative.
As part of our ongoing search for new ways to ensure our customers get the quality they deserve, we are piloting installation in several markets around the US. Speak to your sales rep to see if installation is available in your area.
Common things such as cracks, peeling, rotting around the door frame, draft coming in and trouble opening or closing the door are all signs that you may need to replace the door or frame.
A door slab refers to just the door itself. If a door slab is ordered, the door itself will be shipped without a frame and with no preparation for hardware such as hinges or handles. Pre-hung doors are shipped with the door frame, hinges, preparation for handles (if requested) and trim. Pre-hung doors arrive ready to be installed and are recommended when there is no existing door frame, the existing frame is damaged, or if the door is going into new construction.
Every location is different (different weather, different exposure for a particular door) and every door is different (design, wood species, potential upgrades), we recommend contacting a local finishing expert. They will know the best products to use for the region. Fortunately, there are many good options available.
Our in house design team can also help provide you with finishing options for your door. Schedule a call with them to learn more.
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address.
That can be dependent on several factors. Home design, size of the opening and exposure to direct sun light are all factors when selecting a new wood door. For example if your home calls for a more authentic look you may choose a darker, rustic wood door to accent lighter colors.
Yes we do offer custom size doors. Please use our custom order form to submit your request and our design team will reach out to you during normal business hours.
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Or Speak To Our Team
We’re developing an exciting new digital experience for our customers. Live inventory, online ordering, customer support, and end-consumer focused experiences like custom door configurators are just a few of the things we’re working on. It’s a big leap for us, and we’re thrilled that you’re coming along for the ride.
In the meantime, fill out the form below with your project requirements and a member of our sales team will contact you within one business day. You can also send our sales team an email at firstname.lastname@example.org, or you can speak with one of our expert sales consultants by calling 404-499-9505.