We accept the following forms of payment:
- Visa, MasterCard, Discover and American Express
- Checks

-ACH Bank Draft
- Wire Transfers

We only accept credit card issued by US banks. We do not accept international credit cards. You must have a USA billing and shipping address.

After an order has shipped, we will email the name of the freight carrier, link to their website and tracking information.
Please visit the freight carrier's website and enter the tracking number provided for real time tracking.
If an order includes multiple items, each may have separate delivery dates and tracking information.

Realwood Crafters wants all our customers to receive their orders as fast and promptly as possible. We can expedite the production of your door for an additional fee if our production schedule allows. For more information, please speak to your sales representative.

As part of our ongoing search for new ways to ensure our customers get the quality they deserve, we are piloting installation in several markets around the US. Speak to your sales rep to see if installation is available in your area.

Common things such as cracks, peeling, rotting around the door frame, draft coming in and trouble opening or closing the door are all signs that you may need to replace the door or frame.

A door slab refers to just the door itself. If a door slab is ordered, the door itself will be shipped without a frame and with no preparation for hardware such as hinges or handles. Pre-hung doors are shipped with the door frame, hinges, preparation for handles (if requested) and trim. Pre-hung doors arrive ready to be installed and are recommended when there is no existing door frame, the existing frame is damaged, or if the door is going into new construction.